Last updated: 19 October 2026. This Privacy Policy explains how Krysline Agency Ltd (KAL) handles personal information when you contact us, request a service, submit a review or use our website and connected services. It covers website enquiries and client relationships across property sales, design and construction, consulting, management, logistics and related programmes. Additional notices may apply to a specific app feature, provider or transaction.
1. Information you provide
Our contact form asks for your name, email address, subject and message. A service brief may include your preferred location, budget, requirements and contact arrangements. Review submissions include a rating, title, review, name, email and genuine-experience confirmation. Approved reviews may display your name, rating and review publicly; your email address is not displayed publicly. Share only relevant information. Do not send passwords, payment credentials or unnecessary identity documents through general enquiries or public reviews.
2. Why information is used
Relevant information is used to answer enquiries, clarify requirements, arrange requested services, communicate with clients, maintain records, prevent misuse and meet legal obligations. Personal information should be processed fairly, lawfully and for a clear purpose, in accordance with applicable requirements including the Nigeria Data Protection Act where it applies. Reading this notice or browsing the website does not itself provide consent to optional marketing. Where consent is required for a use, it must relate to that use.
3. Sharing with service providers
We do not sell your personal information. Relevant information is shared with service providers or partners only where necessary to operate the service or fulfil a commitment, subject to applicable law. Ask which parties will receive information for your particular property, project, delivery or programme before providing private documents.
4. Cookies, app features and external services
Cookies support site functions and may be used for performance or analytics. Use any available cookie preferences and browser settings to manage them; blocking some cookies may affect sign-in and other features. The K Agency app has property, logistics, market and project service routes. Read the notices shown in the relevant flow before submitting information or paying. External websites, messaging platforms and embedded-content providers have their own privacy notices and may receive technical information or use cookies according to those notices and your settings.
5. Retention and security
Information should be kept only for as long as needed for its purpose, including applicable legal, accounting and dispute-resolution requirements. The appropriate period depends on the record and service; contact us about the period relevant to your information. We are committed to protecting personal information against unauthorised access, misuse and disclosure. No online service or transmission can be guaranteed completely secure. Ask for the appropriate service channel before sharing sensitive documents, and contact us if you believe information sent to KAL has been exposed or misused.
6. Your rights and choices
Depending on the circumstances and applicable law, you may request access, correction, erasure, restriction or portability, or object to processing. Where processing relies on consent, you may withdraw it; withdrawal does not invalidate lawful processing carried out before it. Legal conditions and exceptions may apply. You may also raise concerns with the Nigeria Data Protection Commission; information about rights and complaints is available at ndpc.gov.ng.
7. Privacy requests and policy updates
Email kryslineagencyltd@gmail.com with the subject “Privacy request”. Describe the service and information concerned without attaching unnecessary sensitive documents. Appropriate verification may be needed before records are released or changed. We may update this notice to reflect changes in services, practices or requirements. The revision date appears above; significant changes will be communicated through appropriate channels where required.